We multiply the eyes that take care of your business
OnYou is one of the largest customer experience monitoring companies in Latin America. It uses the Mystery Shopping and Revealed Audit methodologies along with differentiated data analysis processes and technologies.
Through constant monitoring, we provide our corporate customers with deep insight into the actual experience of their customers. This allows them to improve the quality of the services they provide, promote brand loyalty, and increase their turnover.
Services
OnYOU
OnYOU
Mystery Shopper Evaluation
Check customer experience in your company's stores for different aspects and approaches to identify defined objectives
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OnCALLS
OnCALLS
Mystery Shopper Evaluation by Voice Channels
Monitor customer service through voice channels to keep team engagement and customer satisfaction
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OnDIGITAL
OnDIGITAL
Mystery Shopper Evaluation by Online Channels
Evaluate customer experience on online channels to promote their satisfaction and loyalty
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OnINCENTIVE
OnINCENTIVE
Employee Rewards
Reward those employees who meet specified requirements by encouraging them to improve team performance and the store’s results
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OnFILM
OnFILM
Mystery Shopper Evaluation, Filmed
Check video recordings for customer experience in the store to identify opportunities and promote business improvements
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OnTHEM
OnTHEM
Mystery Shopper Evaluation at Competitors’
Explore products and services from competitors to enhance your customers' experience with your own brand
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OnPRODUCT
OnPRODUCT
Mystery Shopper Evaluation for a Particular Product
Understand how employees are presenting and engaging in the presentation of a certain product to boost its sales
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OnDIVERSITY
OnDIVERSITY
Mystery Shopper Evaluation of Diverse Groups or With Special Needs
Assess what the experience of people from diverse groups or from groups with special needs is in your business stores
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OnCOMPLIANCE
OnCOMPLIANCE
Audit of Existing Rules
Monitor your business for compliance with any existing legal and regulatory standards, policies and guidelines
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OnAUDIT
OnAUDIT
Revealed Audit
Make sure that the activities developed in your company's stores are consistent with the existing standards
Read moreSuccess cases
Testimonies
Sérgio Gianella
Sérgio Gianella
Febraban
Febraban
Self-Regulation Officer
Alessandra Santiago
Alessandra Santiago
L'Oréal
L'Oréal
Training & Quality Manager
Paulo Rego
Paulo Rego
Cinemark
Cinemark
Operations & People Management Officer
Sérgio Gianella, Febraban
OnYou has been an excellent partner in the monitoring of Febraban’s self-regulation.
Their competent team delivers high quality services and actively participates by making process improvement suggestions.