Question 1

What is Mystery Shopping?

Accepted Answer

Mystery Shoppers are ordinary people with the most diverse profiles who evaluate the quality of the products and services offered by stores in an impartial, detailed and objective manner, according to predetermined requirements.

Question 2

Is Mystery Shopping is a full-time job?

Accepted Answer

No. It is a sporadic (freelance) job that you can reconcile with your free time and oftentimes the opportunities are close to you.

Question 3

How do I become an OnYou Agent?

Accepted Answer

Just click on "I want to become an OnYou agent" below on this page and fill out the registration with all the detailed information of your profile.

Question 4

Who can sign up as an OnYou Agent?

Accepted Answer

Anyone from the age of 18 can sign up as an OnYou Agent. No previous experience as an evaluator is required.

Question 5

How do I change my registration?

Accepted Answer

After you sign up, you are automatically added to our database. You will be sent a login and a password from our system by e-mail. If you access your restricted area, in addition to viewing the evaluation opportunities available in your region that match your profile, you can change your registration data at any time.

Question 6

I signed up a long time ago and I was never called. Why?

Accepted Answer

OnYou has an extensive database of agents, who are selected according to the region and the profile required for each evaluation. Our opportunities are sent to several agents and just one is selected, so we are not able to give opportunities to everyone. In any case, due to the increasing number of evaluations we have, we hope to be able to give visit opportunities to all our agents who match the required profile.

Question 7

In which region does OnYou operate?

Accepted Answer

We operate in all regions in Brazil.

Question 8

What types of store can I evaluate as an OnYou Agent?

Accepted Answer

You can evaluate various types of store offering any product or service. We work with several companies interested in providing quality service in the most varied industries: restaurants, stores, hotels, schools, dealerships, entertainment, among others.

Question 9

I have someone to recommend as an OnYou Agent. What should I do?

Accepted Answer

We're looking for new OnYou agents in every state as we continue growing. Please recommend the OnYou website so that the person may sign up and enter the mystery shopper database.

Question 10

I paid a visit a long time ago, though I was never called again. Why?

Accepted Answer

Evaluations are cyclical. If you are not called for a new opportunity soon, it does not mean we have forgotten about you. Our opportunities are sent to several OnYou agents and just one is selected, so we are not able to give everyone a chance frequently.

Question 11

Does OnYou have a mobile application to access the platform?

Accepted Answer

We are preparing some innovations for you: a new digital mobile experience devised to provide you with an even more efficient interaction. :) Meanwhile, we are discontinuing our old OnYou mobile application for Android and iOS. But don't worry: until the new application is not out, you can continue accessing our platform at https://clienteoculto.onyou.com.br.

Question 12

How does OnYou contact you to offer you an opportunity?

Accepted Answer

Contacts are always made by e-mail, WhatsApp or phone. The opportunities available for your profile are also shown in your restricted area and can be accessed by you at any time. =)

Question 13

Are all evaluations paid?

Accepted Answer

No. We work with evaluations which are either paid or include the reimbursement of out-of-pocket expenses.The values differ according to each evaluation.

Question 14

How are the rewards for my tasks paid?

Accepted Answer

All payments are made to the bank account registered in your profile, which must be your own individual account, within the stipulated time limit, ranging from 15 to 30 calendar days, according to each evaluation.

Question 15

How do I submit the data collected in the evaluation assigned to me?

Accepted Answer

After performing an evaluation assigned to you, the information and evidence collected as instructed must be filled in the report available in your restricted area, which is accessed with your user ID and password.  As you fill in the report, save it, located below the survey. After you are finished filling in the necessary answers and attachments, you must click the button to submit the report within the given time frame.

Question 16

How do I know what should be verified in an evaluation?

Accepted Answer

When you are assigned an evaluation, the material containing the instructions you should follow is made available so that you can understand what you need to check in your evaluation.  It is vital that you follow all the instructions described, so that the objectives of the evaluation are completed and approved. :)

Question 17

Can I bring a companion on my evaluations?

Accepted Answer

It depends. You must carefully read the instructions of each evaluation to make sure you should or can perform your evaluation with companions and - if that is the case - know how many people are allowed.

Question 18

How do I delete my account?

Accepted Answer

If you wish to delete your account and no longer want to receive invitations from OnYou, please fill out our opt out form:
 https://pt.surveymonkey.com/r/XRXY2Q6

Question 19

I was selected to use the new OnYou Platform, but I did not receive the e-mail or a text message to do the certification. What should I do?

Accepted Answer

Firstly, make sure the e-mail has not gone to your spam or junk folder. The e-mail address we use is sem-resposta@onyou.com.br. Text messages are sent by random telephone numbers, but all begin with 'ONYOU'.  If you do not find the message anyway, please contact us by e-mail informing your registered e-mail and cell phone number to receive a new link.

Question 20

I was 100% certified on the new OnYou Platform, but I did not receive any e-mail or text message for activation. What should I do?

Accepted Answer

Firstly, make sure the e-mail has not gone to your spam or junk folder. The e-mail address we use is sem-resposta@onyou.com.br. Text messages are sent by random telephone numbers, but all begin with 'ONYOU'.  If you do not find the message anyway, please contact us by e-mail informing your registered e-mail and cell phone number to receive a new link

Question 21

How should I prepare my team to be evaluated?

Accepted Answer

With transparency and motivation by informing all the requirements that will be evaluated. It is very important that you share the program with a positive perspective and never as a "witch hunt". You should also value those who do a good job and identify opportunities for improvement to apply action plans and training.

Question 22

I work in a company and I am interested in engaging OnYou services. How can I do it?

Accepted Answer

Just contact our Sales Department by hitting the WhatsApp or e-mail buttons (comercial@onyou.com.br).

FAQ

OnYou Agent

(the person performing the evaluations)

Engaging company

(who wishes to monitor its services)