We collaborate to make organizations have a clear vision of their operations

Main benefits of our services:

  • Mapping and improving the organizations' points of contact with their customers
  • Understanding if the brand promise is being delivered
  • Analyzing service, behavior, and team management
  • Improving sales and increasing both the average ticket and the company’s revenue
  • Checking operations across multiple channels: telephone, online, and face-to-face channels
  • Improving customer satisfaction by refining customer service

Services

OnYOU

Mystery Shopper Evaluation

Check customer experience in your company's stores for different aspects and approaches to identify defined objectives

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OnCALLS

Mystery Shopper Evaluation by Voice Channels

Monitor customer service through voice channels to keep team engagement and customer satisfaction

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OnDIGITAL

Mystery Shopper Evaluation by Online Channels

Evaluate customer experience on online channels to promote their satisfaction and loyalty

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OnINCENTIVE

Employee Rewards

Reward those employees who meet specified requirements by encouraging them to improve team performance and the store’s results

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OnFILM

Mystery Shopper Evaluation, Filmed

Check video recordings for customer experience in the store to identify opportunities and promote business improvements

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OnTHEM

Mystery Shopper Evaluation at Competitors’

Explore products and services from competitors to enhance your customers' experience with your own brand

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OnPRODUCT

Mystery Shopper Evaluation for a Particular Product

Understand how employees are presenting and engaging in the presentation of a certain product to boost its sales

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OnDIVERSITY

Mystery Shopper Evaluation of Diverse Groups or With Special Needs

Assess what the experience of people from diverse groups or from groups with special needs is in your business stores

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OnCOMPLIANCE

Audit of Existing Rules

Monitor your business for compliance with any existing legal and regulatory standards, policies and guidelines

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OnAUDIT

Revealed Audit

Make sure that the activities developed in your company's stores are consistent with the existing standards

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Developed at
OnYou Labs