OnFILM

Mystery Shopper Evaluation, Filmed

OnFILM evaluations are performed by mystery shoppers who film their journey into the store wearing a hidden device and evaluate any predetermined items.

Ideally, some evaluations of this category should be conducted with the Mystery Shopper Program (OnYOU), as this adds value to your results and serve as a training example.

Purposes:

Obtaining more materials for training programs

Main industries:

All industries that evaluate mystery shopping (OnYOU)

Application example:

A mystery shopper goes to a women's clothing retail store and films the entire visit and her impressions about the salespeople, facilities, service time and procedures. In the future, this material can be presented to employees to improve their training and, as a result, the entire customer experience in the store, as well as increase sales.

Want to know more about this service?
Contact an OnYou consultant.