OnDIVERSITY

Mystery Shopper Evaluation of Diverse Groups or With Special Needs

OnDIVERSITY evaluations are performed by mystery shoppers from diverse groups of people in order to understand how stores are providing people service considering their diversity and plurality, including attention to physical disability, color, race, age and sexual orientation, for example.

Purposes:

  • Assessing the team's ability to welcome diverse people and how they are treated.

Main industries:

  • All industries

Example:

A mystery wheelchair shopper goes to a restaurant to report what it took to get there, be served, choose an option on the menu, make the payment and use the restroom.

Want to know more about this service?
Contact an OnYou consultant.

Developed at
OnYou Labs