Audit of Existing Rules
OnCOMPLIANCE evaluations are performed by mystery shoppers to check if the teams are conducting processes in accordance with business standards or the company guidelines.
- Constantly monitoring team work
- Conducting an undisclosed audit of processes and compliance with internal and external standards (company and regulatory bodies)
- Purchasing pools
- Real estate and insurance brokers
- Financial services
Application example: :
A mystery shopper simulates being interested in buying a property to check if the broker is conducting the sale ethically and in accordance with the rules established by the company.
Want to know more about this service?
Contact an OnYou consultant.